Cancellation policy

Cancellation Policy

This policy applies to all purchases made on try-spectra.com, operated by Spectra Regenesis. For questions, contact us at support@try-spectra.com.

Some products offered by Spectra may be available as a subscription or pre-order. This policy explains how these purchase options work and how you can manage, modify, or cancel them.

Subscriptions

When you purchase a subscription from Spectra, you are enrolling in an automatically recurring delivery service. You will receive repeat deliveries of your selected product based on the duration and frequency you choose at checkout. Your payment details will be stored securely, and you will be charged automatically for each scheduled delivery unless you choose to prepay. The recurring charge will include the product price plus any applicable taxes and shipping fees unless otherwise stated at checkout. Some subscriptions may automatically renew at the end of their selected term.

Cancellations

You may cancel, pause, or modify your subscription at any time before your next billing date. To manage your subscription, use the link provided in your order confirmation email or log into your customer account. You may also contact our support team at support@try-spectra.com for assistance.

Cancellation will stop future recurring charges but will not apply to orders that have already been processed or shipped. Once an order has entered fulfillment, it cannot be canceled. If your subscription includes a minimum commitment period, cancellation may not be permitted until the required billing cycles have been completed.

Pre-Orders

When you place a pre-order with Spectra, you are purchasing a product that is currently out of stock or scheduled for future release. We may collect full payment, partial payment, or store your payment method at checkout and charge the remaining balance once the item is ready for fulfillment. You may cancel a pre-order that has not yet been processed or fulfilled. If the order has already been fulfilled, it cannot be canceled, but you may request a return or refund in accordance with our Refund Policy.

120-Day Guarantee

If you are not satisfied with your Spectra purchase, you may return it within 120 days of the delivery date, subject to eligibility requirements. Refund eligibility applies only to the most recent eligible order — previous subscription shipments, historical orders, or products already consumed are not eligible for refunds under this policy.

To initiate a return, email us at support@try-spectra.com. For full terms, please refer to our Refund Policy.