Refund policy

Spectra 120-Day Guarantee

At Spectra, we stand behind the quality of our Micro-Infusion Hair Regrowth System. If you've used Spectra consistently as directed and aren't satisfied with your progress, you may request a refund under our 120-Day Guarantee, provided the requirements below are met.

Hair regrowth takes time, and results vary from person to person. Early changes may include reduced shedding and a healthier-looking scalp, while visible density and coverage typically develop over several months of consistent use. Because of this, our guarantee is built around giving the product a fair chance to work.

How to Request a Refund

To start a refund request, email support@try-spectra.com within 120 days of the delivery date of your most recent order. Please do not ship anything back before contacting us. Our team will provide return instructions once your request is reviewed.

Eligibility Requirements

To qualify for a refund under the 120-Day Guarantee, all of the following must be met:

• Your request is submitted within 120 days of the delivery date of your most recent order.
• You have used the Spectra Micro-Infusion System consistently for at least 12 weeks as directed.
• You provide before and after photos so our team can review your progress.
• You return the product following our approved return instructions after your request is approved.

The guarantee applies to your most recent eligible order only. Previous orders, earlier subscription deliveries, bundles, repeat purchases, or past treatment cycles are not eligible. The guarantee covers one qualifying order at a time and does not provide refunds across multiple orders or your cumulative purchase history.

Returning Your Order

Once your request is approved, you are responsible for return shipping and must send back all original items included in the purchase. If your product has been fully used, the return of empty vials may be waived at our discretion — please confirm with our support team.

You must provide a valid tracking number once your return has shipped.

Refund Processing

Once we receive and inspect your return, your refund will be issued to the original payment method. Please allow a reasonable processing time for your bank or card provider to post the refund.

Your entire refund request — including submitting the required photos and shipping your return — must be completed within the 120-day window. The package does not need to arrive back at our facility within 120 days, but it must be shipped before the deadline to qualify.

Damaged or Defective Products

If your product arrives damaged or with a manufacturing defect, contact support@try-spectra.com within 120 days of delivery to request a complimentary replacement. Clear photo and/or video evidence of the issue is required for approval. Refunds are not offered for damaged-product claims — we replace the item instead.

Replacements or reimbursements of any kind cannot be requested more than 120 days after delivery.

We appreciate your understanding and cooperation. For any questions regarding your return request, please contact support@try-spectra.com.